VendingCrowd ("VendingCrowd," "we," "our," or "us") operates a technology platform that enables vending machine operators to remotely manage vending operations by connecting with independent service providers. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the VendingCrowd platform.

By accessing or using VendingCrowd, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect personal information you provide directly, including:

• Name, email address, phone number
• Business name and business contact information
• Account login credentials
• Payment and billing details
• Government-issued identification (for identity, trust, or fraud prevention)
• Communications with support
• Photos, receipts, inventory counts, and work verification materials
• Machine location details and access instructions

B. Operational and Location Information

Because VendingCrowd facilitates physical vending machine services, we may collect:

• Vending machine addresses and site information
• Work order schedules and service history
• Key access status (including Keyholder confirmations)
• Cash collection confirmations and deposit records (amounts, timestamps—not bank balances)

C. Automatically Collected Data

When you use the platform, we may automatically collect:

• IP address
• Device identifiers
• Browser type and operating system
• Platform usage logs and interaction data
• Approximate location data

D. Information from Third Parties

We may receive information from:

• Payment processors
• Identity verification providers
• Fraud prevention services
• Analytics and infrastructure providers

2. How We Use Information

We use personal information to:

• Operate and maintain the VendingCrowd platform
• Match Operators with Attendants
• Facilitate work orders and service verification
• Coordinate cash collection and Keyholder workflows
• Process payments and platform fees
• Verify identity and prevent fraud
• Improve platform performance and security
• Communicate updates, alerts, and service notices
• Comply with legal and regulatory obligations

3. How We Share Information

We may share information with:

• Other users (only as required to complete work orders)
• Approved Keyholders for cash and inventory verification
• Payment processors and financial service providers
• Vendors supporting hosting, analytics, or customer support
• Legal authorities when required by law

VendingCrowd does not sell personal information.

4. Cash Handling and Sensitive Operational Data

VendingCrowd may process cash-related operational data (e.g., reported cash totals, deposit confirmations) solely to facilitate services. We do not store bank account balances or assume responsibility for physical cash once transferred according to platform workflows.

5. Data Retention

We retain information only as long as necessary to:

• Provide services
• Maintain platform integrity and records
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may:

• Access or update your account information
• Request deletion of your account (subject to legal obligations)
• Opt out of non-essential communications
• Request a copy of your personal data

Requests may be sent to: Support@VendingCrowd.com

8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

A. Know

Request details about:

• Categories of personal information collected
• Sources and purposes of collection
• Categories of third parties with whom information is shared

B. Delete

Request deletion of personal information, subject to legal exceptions.

C. Correct

Request correction of inaccurate personal information.

D. Opt-Out

VendingCrowd does not sell or share personal information for targeted advertising.

E. Non-Discrimination

You will not be discriminated against for exercising privacy rights.

To exercise California rights: Email Support@VendingCrowd.com

9. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication
• Platform analytics
• Performance optimization

You can manage cookies through your browser settings.

10. Children's Privacy

VendingCrowd is not intended for individuals under 18. We do not knowingly collect data from children.

11. International Users

If you access VendingCrowd outside the United States, your information may be processed in the U.S., where data protection laws may differ.

12. Third-Party Services

VendingCrowd may link to or integrate with third-party services. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on the platform with a revised effective date.

14. Contact Information

For questions or privacy requests, contact: Support@VendingCrowd.com